Refund policy
Last updated: 7 June 2026
We want you to enjoy every record you buy from us. Please read this policy carefully before placing an order.
Returns window
We accept returns for most items within 30 days of delivery, provided they’re returned in the same condition received. The details and exceptions below explain how this applies to new and vintage records.
Condition & grading
All used/vintage records are graded using the Goldmine Standard (e.g. VG+, VG). Grading is subjective, but we grade conservatively and include notes or photos wherever possible.
New/sealed records are factory fresh unless otherwise noted.
Eligible for return
You may request a return or refund if:
- The record or sleeve is damaged in transit (warped, cracked, seam-split).
- We sent the wrong item.
- A new/sealed record is returned within 30 days in its original unopened condition.
Not eligible for return
We can’t accept returns for:
- Used/vintage records where condition matches the stated grading.
- Change of mind or dislike of the music.
- Opened sealed records unless faulty.
How to request a return
Contact info@lushliferecords.com.au within 30 days of delivery. Include your order number, a description of the issue, and photos if relevant.
Refunds
Once your return is received and inspected, we’ll confirm the outcome. Approved refunds are processed back to your original payment method within a few business days.
Shipping costs
If the return is due to our error or transit damage, we cover return shipping. For other accepted returns, the buyer covers return postage. International customers are responsible for return shipping costs unless the return is due to our error, a defective item, or transit damage.
Contact
Questions? Get in touch at info@lushliferecords.com.au and we’ll aim to reply within 1–2 business days.
Our postal address is PO Box 86, Menai Central, NSW 2234, Australia.